Refund and Cancellation Policy

This Refund and Cancellation Policy applies to all digital educational products, LMS video courses, study materials, eBooks, practice tests, quiz competitions, and wallet top-ups purchased on the OJ App platform (operated by Ojzen Edutech Solutions Private Limited). We strive to provide a transparent, fair, and reliable learning experience. Because our educational offerings are delivered digitally, this policy outlines the specific conditions under which order cancellations and fee refunds may be approved.

All courses, digital study notes, sample question papers, eBooks, and test series on OJ App are digital products. Upon successful verification of payment via our authorized payment gateway (Razorpay) or LMS Student Wallet balance, electronic access is provisioned instantaneously to the user’s account. Once access to digital content has been activated, viewed, or downloaded, the purchase is considered consumed and is strictly non-refundable and non-exchangeable.

Due to the automated and instant nature of digital content delivery: • Completed Orders: Orders for digital goods, video courses, eBooks, or study materials cannot be cancelled once access has been successfully granted to your account. • Pending or Incomplete Orders: If an order remains in a "Pending" or unfulfilled status due to gateway latency or temporary technical disruption, and digital access has not yet been provisioned, the user may request cancellation by contacting customer support before access activation occurs. • The platform does not provide an automated self-cancellation button for completed digital transactions; all eligible cancellation requests must be processed through official customer support verification.

In the event that a user is charged multiple times for the same item or transaction due to network latency, gateway timeouts, or accidental double submission: • The user must notify our support team with transaction details. • Upon verification of the duplicate charge in our payment records, 100% of the duplicate transaction amount will be refunded directly to the original payment source (bank account, credit/debit card, or UPI) within 5 to 7 business days, or credited to the user’s LMS Wallet at the user’s preference.

If payment is successfully debited from your bank account or payment method, but the purchased digital content (course, study material, or test series) is not provisioned or made accessible in your OJ App account within 24 to 48 hours: • Our technical team will first attempt to manually verify the transaction and activate access to your purchased content. • If our team is unable to resolve the technical delivery issue within 48 hours of receiving your grievance, a 100% refund of the paid purchase price will be issued to your original payment method.

Top-ups and deposits made to the student LMS Wallet represent prepaid credits intended exclusively for purchasing courses, study materials, and educational features within the platform: • Wallet credits cannot be transferred to another user account. • General wallet deposits are non-refundable to bank accounts once credited, except in verified cases of unauthorized fraudulent payment or statutory platform decommissioning in compliance with applicable Reserve Bank of India (RBI) regulations. • Valid winnings from educational quiz contests may be redeemed to verified bank accounts or UPI IDs subject to standard KYC verification and contest rules.

Fees paid for participating in live educational quizzes, scholarship competitions, or mock assessments are non-refundable once the scheduled quiz session has commenced or once the student has entered the contest lobby. If a quiz competition is cancelled or invalidated by the platform due to a verified platform-wide technical outage, the entry fee or contest pass will be automatically credited back to the participant’s account.

Community Managers operate under a Zero-Investment model with no onboarding fees. Master Franchise allocations, territory reservations, and associated partner fees are governed by the executed Master Franchise Agreement and are non-refundable once formal onboarding and territory allocation have been finalized.

To request a refund review or report a billing anomaly, please contact our support desk within 7 days of the transaction date with the following details: 1. Full Registered Name and Mobile Number; 2. Order ID and Razorpay Payment ID; 3. Date and Amount of the Transaction; 4. Description of the issue (e.g., duplicate charge, non-provisioning of content); 5. Bank/UPI payment screenshot showing the debit reference number (UTR/RRN). Requests may be submitted via email to support@ojapp.in or through our helpline at +91 9350529282.

• Review & Verification: All refund requests are reviewed and verified against our payment gateway logs within 2 business days of submission. • Approval & Notification: Users are notified of the decision via email or SMS. • Payout Timeline: Approved refunds are initiated immediately and credited to the original payment source (UPI/Debit Card/Credit Card/Net Banking) by the respective banking networks within 5 to 7 business days, depending on your bank’s processing schedule.

For escalations or queries regarding this Refund and Cancellation Policy, you may reach out to our designated Grievance Officer: • Grievance Officer: Aarav Kumar Singh • Company: Ojzen Edutech Solutions Private Limited • Official Email: support@ojapp.in • Support Helpline: +91 9350529282 • WhatsApp Support: +91 9350529282 • Registered Office: Rustampur, Chiraigaon Block, Sarnath, Varanasi, Uttar Pradesh – 221112 • Support Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST